Call Recording Information

Please confirm the law with your lawyer, but we wanted to send a friendly reminder about call recording.

​Incoming calls –
– We should put an automatic recording in that tells people they will are being recorded
– OR never use the recordings outside the organization and update the handbook to let everyone know we do record for internal use. Need to confirm that the act itself is not illegal.
– OR turn it off

Outgoing calls –
– You’ll have to verbally / physically say that they are being recorded when you call someone
– OR never use the recordings outside the organization and update the handbook to let everyone know we do record for internal use. Need to confirm that the act itself is not illegal.
– OR turn it off

Hawaii Law
http://www.capitol.hawaii.gov/hrs2008/Vol14_Ch0701-0853/HRS0803/HRS_0803-0042.htm

California Law
http://law.onecle.com/california/penal/637.2.html
http://law.onecle.com/california/penal/637.2.html

Overviews:
https://en.wikipedia.org/wiki/Telephone_recording_laws#United_States
http://www.dmlp.org/legal-guide/recording-phone-calls-and-conversations

 States that currently require that all parties consent to the recording include: California,[21] Connecticut,[22] Florida,[23] Hawaii (in general a one-party state, but requires two-party consent if the recording device is installed in a private place),[22] Illinois (debated, see next section), Maryland,[24] Massachusetts[22] (only “secret” recordings are banned[25]), Montana (requires notification only),[26] Nevada,[27] New Hampshire,[28] Pennsylvania,[29] and Washington (however, section 3 of the Washington law states that permission is given if any of the parties announces that they will be recording the call in a reasonable manner if the recording contains that announcement).[30]